Help and support
We're here.
Just ask.
Aisle is early-stage and Hannah reads every email. If something isn't working, you have a question about your account, or you just want to share feedback, email us directly.
Common questions
How do I delete my account and data?
You can delete your account directly from within the app. Go to Settings and select Delete Account. This removes your profile and all associated planning data from our active systems. If you need help with this, email us at
hello@planyouraisle.com.
I paid for early access. How do I get into the app?
Once the app launches, you'll receive an email at the address you used to join the waitlist. If you don't see it, check your spam folder. If you still have trouble, email us and we'll sort it out.
Can I get a refund?
We handle refund requests on a case-by-case basis. Email us at
hello@planyouraisle.com with your request and the email address you used to purchase. See our
Terms of Service for the full refund policy.
Something in the app isn't working correctly.
Email us with a description of what's happening, what device you're using (iPhone model and iOS version), and any steps that lead to the problem. Screenshots are helpful if you can include them. We fix bugs as fast as we can.
I want to update the email address on my account.
Email us at
hello@planyouraisle.com from your current account email address and let us know the new address you'd like to use.
I have feedback or a feature request.
We want to hear it. Email us or use the feedback option in the app. Feature requests from real couples actively planning their weddings are how Aisle gets better.
What is your privacy policy?
You can read our full
Privacy Policy here. The short version: we don't sell your data, don't use it to train AI models, and don't share it with advertisers.